Worldwide Shipping Info
Ship to Worldwide（1-3 days for processing)
We have customers in over 80 countries and provide free shipping worldwide for qualifying orders.
COVID-19 Status: Business As Usual
MachinedQuartz.com is currently operating as normal and orders are being processed and dispatched on a daily basis. For more information, please contact our customer care team.
Shipping Rates and Free Shipping Eligibility
|Zone||Destination||Standard Shipping Rate||Estimated Delivery Time|
|1||UK, USA, Canada, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia (Slovak Republic), Slovenia, Spain, Sweden, Switzerland, Australia, China (Mainland), Hong Kong, Israel, Japan, South Korea, Liechtenstein, New Zealand, Singapore, Malaysia, Taiwan, Thailand, Argentina, Chile, Colombia, India, Monaco, Pakistan, Peru, Philippines, South Africa, Tunisia, Turkey, Uruguay and Rest of World.||$31.00+(Weight Based) or FREE on orders over $1800.00||About 1 – 2 Weeks|
Import duties or taxes may apply at customs and is not precharged by us.
Please note that this estimated delivery time does not take into account the time taken to clear items through customs, as this varies from shipment to shipment. If any items are out of stock or require manufacturing, then we will notify you of this and can arrange a partial shipment at no extra cost to you.
Order Support and FAQs
For all inquiries regarding pending or completed orders, please contact email@example.com. Answers to some of our most asked questions can be found below.
Do you ship to my country?
We ship our products worldwide. In order to get orders to customers as quickly as possible, we do so from our factory in China via courier.
We ship orders using a tracked courier service as standard (usually FedEx, DHL) although we are also happy to be flexible if your University or Institution has specific requirements. Worldwide shipping via a freight forwarder or other methods is available for a wide variety of countries.
Please note that customs restrictions can vary between countries. If you are uncertain about shipment to your country, please contact us for advice.
Do you have a preferred agency in my country?
Generally, machinedquartz.com only ships directly from P. R. China. Because of this, we are unable to recommend agencies in most countries. We are however happy to work with an agent or distributor, should you not be able to purchase from us directly. Please do contact us if this is the case for further information.
Do prices include VAT?
All prices are excluding VAT (where applicable).
What if I want to return or cancel my order?
We hope you love your order, but if you wish to return any items ordered, please notify us within 14 days of receiving the goods. Please ensure that they are returned as new, undamaged, free of contamination, and in the original packaging. Please inspect all orders on arrival to ensure your products are in good condition. All cancellations should be made within 24 hours of purchase.
- You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
- The following items cannot be returned or exchanged: cutomized items.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been used, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-machinedquartz.com products .Note: The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
How do I place an Order?
For your convenience, we offer a number of ways of placing an order.
- Order online through this shop
- E-mail us your purchase order at firstname.lastname@example.org